How can we help you?877-874-3930


to The University of Arizona Health Plans
University Care Advantage (HMO SNP)

University Care Advantage (HMO SNP) is a Coordinated Care Plan with a Medicare contract and a contract with the Arizona Medicaid program.

We are a Medicare Advantage Special Needs Plan available to individuals who are entitled to Medicare Part A, enrolled in Medicare Part B and AHCCCS (State Medicaid program) and live in the service areas of Cochise, Gila, Graham, Greenlee, La Paz, Pima, Pinal, Santa Cruz, Yavapai and Yuma Counties in Arizona.

If you are a current member and need assistance, please call our Customer Care Center.
If this is an emergency please dial 911.

Customer Care Center
Toll Free: (877) 874-3930
TTY users should call 711
8 a.m. - 8 p.m., 7 days a week

Medicare Complaint Form
If you are unhappy with the quality of the care you have received, you can file a complaint (grievance) by contacting our Customer Care Center. You can also file a complaint (grievance) by completing a Medicare Complaint Form by visiting or by clicking the following link

Medicare Ombudsman
How the Medicare Beneficiary Ombudsman Works for you

The Office of the Medicare Ombudsman (OMO) helps you with complaints, grievances and information requests. Please visit

Contact Information
This information is available for free in other languages. 
Please contact our Customer Care Center at:
      (877) 874-3930, TTY  users should call 711
       8 a.m. to 8 p.m., 7 days a week

Esta información está disponible gratis en otros idiomas. 
Favor de llamar al Centro de Atención al Cliente al:
      (877) 874-3930, usuarios TTY deben llamar al 711
       8 a.m. a 8 p.m., 7 días a la semana para más información.

Important Notices

The University of Arizona Health Plans
University Care Advantage (HMO SNP)
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